This directory will be rebuilt when the SfB / Lync client is restarted the next time. Delete the sip_username directory that matches the sip address of the user experiencing the issues.Lync 2010: %UserProfile%\AppData\Local\Microsoft\Communicator.Open Windows Explorer and navigate to the folder that corresponds to the SfB / Lync client version that is installed.Close Skype for Business (SfB) or Lync completely by right-clicking the SfB / Lync icon in the Windows System Tray and selecting Exit.NOTE: Depending on the Windows Explorer settings, the SIP profile folder may be hidden, if you are unable to navigate to the path listed for your version of the Skype for Business or Lync client you will need to set Windows Explorer to Show Hidden Files and Directories prior to completing the steps below. To resolve the issues listed above, use the following guidance to delete the SIP profile for the affected user.
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